Refund policy

1. Return Policy

Return requests must be submitted within 7 days of delivery.
Products must be unused and returned with their original packaging, accessories, manuals, and invoice, wherever applicable.
Products damaged during delivery, defective products, or incorrect items are eligible for return or replacement.
Please contact our customer support team before sending any product back.

2. Non-Returnable Products

The following products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise required to be accepted under applicable law:

Products damaged due to misuse or improper handling.
Products with missing accessories or parts due to customer negligence.
Products returned without original packaging, where packaging is necessary to verify or protect the product.
Products specifically marked as non-returnable, subject to applicable consumer rights.

3. Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

Refunds will be initiated to the original payment method wherever possible.
Refunds will generally be processed within 5–10 business days after approval.
Actual credit time may depend on your bank or payment provider.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Share your order number.
Provide clear photos or videos showing the issue.
Our support team will review your request and guide you through the replacement or refund process.

5. Order Cancellation

Orders can be cancelled before dispatch by contacting our customer support team.
Orders that have already been dispatched may not be eligible for cancellation through the normal cancellation process.
If an order is cancelled and payment has already been collected, an eligible refund will be initiated.

6. Return Shipping Charges

If the product is damaged, defective, or incorrectly delivered, EZUCART will arrange or cover reasonable return shipping costs.
For other approved returns, return shipping arrangements and charges will be communicated before the return is initiated.

7. Replacement Policy

If you receive a damaged, defective, or incorrect product, you may request a replacement, subject to product availability and applicable consumer rights.